The strategy to punish bad customer service is to make any complaint they must handle as expensive possible for the brand
Every time you are experiencing unfair, bad or CS ignore your complaint, use simple tools, contact the national consumer organization to file complaints etc. The brand must give feedback and answer any complaint within deadline. They must also check if they have done everything right according to different consumer protection laws. This makes it more expensive than fixing the problem instead of fighting. It takes time and as the case evolves the complexity of any complaints requires more manpower and usually people who have a much higher salary. Always make sure the case is more expensive to follow up than fixing the problem.
Two of my HP laptop hardware had a failure that was more expensive for me to fix than to buy new ones. Hell Prepared is not happy about it.
This is my second laptop computers from HP that broke down, the first HP laptop (does not remember the model, but the price was approx. 1300 Euro) was I very satisfied with, but it was also one of the top end models. After 2,5 years the main card broke down and the computer repair shop said they could replace the card, but advised me to buy a new one. According to the facts that it was 2,5 years old and expensive to fix. This was 5 years ago and of course I agreed. Is this good enough?
There was no reason for this to happen, It just happens by itself. This is really a weak point of the product.
The main thing here is that the service of delivery of service in Expert system to change parts or to replace the model with a new one. In any case a new screen etc. I am used to service regarding warranty of one year. First of all, as I need my Lap Top all the time they keep my deadlines etc., I asked how long it would take to decide if it was a case of warranty or not, there was a contract and a service system I have ever seen before, not difficult to understand.
I think it was a strange and expensive way of handling something that is basically so easy to make a solution on. Anyway in the signed the papers, but when I got back home, I read all the information and it was way far from any kind of action is an easy warranty case. I took the old Acer PC they lent to me back to the shop and cancelled the deal. It was directed not acceptable service to a customer, this small problem. I told them that I would solve this easily by direct contact with your department. I have used it now on my 42, flat screens with a cable. I called your service today and talked with an employee in HP that was very friendly, understandable and helpful, he told me to write a mail about the case of warranty.
All kinds of bad experiences with customers support not only HP but all other brands that fucks you up are welcome to write the story here.
Every time you are experiencing unfair, bad or CS ignore your complaint, use simple tools, contact the national consumer organization to file complaints etc. The brand must give feedback and answer any complaint within deadline. They must also check if they have done everything right according to different consumer protection laws. This makes it more expensive than fixing the problem instead of fighting. It takes time and as the case evolves the complexity of any complaints requires more manpower and usually people who have a much higher salary. Always make sure the case is more expensive to follow up than fixing the problem.
Two of my HP laptop hardware had a failure that was more expensive for me to fix than to buy new ones. Hell Prepared is not happy about it.
This is my second laptop computers from HP that broke down, the first HP laptop (does not remember the model, but the price was approx. 1300 Euro) was I very satisfied with, but it was also one of the top end models. After 2,5 years the main card broke down and the computer repair shop said they could replace the card, but advised me to buy a new one. According to the facts that it was 2,5 years old and expensive to fix. This was 5 years ago and of course I agreed. Is this good enough?
Are HP laptops are only meant to be stationary
This is based on the the 2nd letter of complaints sent to the HP service desk, they never ever saw my laptop just two images I took as I was honest and helpful. You do not need to take a photo.
My new HP laptop worked all fine, as I was writing a book at the time and I am using my Lap Top that particularly one Café/pub downtown, just to do some research as I do not really meet people when I write in my home office.Do not ever have anything else in your sac when carrying the laptop
The computer was working alright as usual, I packed it down in my sac (see picture) with protection inside as I always carry the Lap Top, just some documents inside together with one litre of milk and a package of cheese, with a layer of fabrics between the Lap Top and my milk and cheese. My home is just around 15 minutes with the underground system. At home I am connecting my computer to my network again, and turned it on, the screen was all floating out as a leek of ink. I did at first sight not recognize that something looked wrong, but as I discovered there were small lines from just under the placement of the Webcam. A possible crack that must have happened from the outside of the Lap Top, as I did not see any points of pressure or scratches on the back side of the screen.Because they saved a few penny on some bad quality plastic parts instead of......
There was no reason for this to happen, It just happens by itself. This is really a weak point of the product.
Expert, a retail chain you love to hate
I did go back to Expert, the retail chain where I bought my product, we had a discussion about the fact that the screen had a small crack, and we had a different opinion about the case of warranty, he said it might not be a case of warranty, but as I see it clearly, this is a very weak point in your product, as a portable PC is made with the intention of being used everywhere at any time or situation. And it was also protected in the sac, i have never ever had this problem before and I have been quite careless of action a Lap Tops in the past.
What is the point of taking extra insurance on a product that guarantee quality and at the same time you are protected by most national laws
The main thing here is that the service of delivery of service in Expert system to change parts or to replace the model with a new one. In any case a new screen etc. I am used to service regarding warranty of one year. First of all, as I need my Lap Top all the time they keep my deadlines etc., I asked how long it would take to decide if it was a case of warranty or not, there was a contract and a service system I have ever seen before, not difficult to understand. 
Hell Prepares say no
As I needed a Lap Top ASAP, I could borrow one at the price of 70 £ ENOUGH during the period. He told me it took around 1 week to two weeks to get it back, and in case I did not want it to be repaired or if the warranty was accepted, they also charged around 100 £ just to look at the product, as it was some miles outside the town they did the repair etc. This is a new model and to replace a screen does not take between one week or two weeks. And in any case is a warranty case.If they think its maybe not a case of warranty they charge you for the transportation and check 100 £. If you need an replacement lap top during the period 70 £ extra
I delivered it back to Expert
I already had delivered my receipt of the purchase, I went back today and they printed out a new one. I then asked where you deliver in products for warranty; repair, etc. to get a copy of the contract they provide the customer with. He told me he had just started in this new job and he said I had to come back tomorrow before 14.00 hrs. as the contracts was in locked in the file of the manager. I never ever heard such bullshit in my life.
Next part the scenarioAll kinds of bad experiences with customers support not only HP but all other brands that fucks you up are welcome to write the story here.
Cheers Hell Prepared
